🛠️ Technical Support
1. Overview
We provide professional technical support to ensure your products work safely and efficiently.
If you experience any technical issues with your product, our support team is here to help you troubleshoot and resolve the problem quickly.
2. Support Scope
Our technical support covers:
- Product installation guidance
- Charging compatibility questions
- Troubleshooting charging issues
- Error codes or malfunction diagnosis
- Usage instructions and safety guidance
We aim to provide clear and practical solutions for all customers.
3. Installation Support
Some products may require proper installation depending on your vehicle or electrical system.
We recommend:
- Following the user manual carefully
- Using certified electricians for high-power installations
- Ensuring correct voltage and connector compatibility
If you are unsure, contact our support team before installation.
4. Common Issues & Troubleshooting
Charger not working
- Check power source connection
- Ensure plug is fully inserted
- Verify vehicle compatibility
Slow charging speed
- Confirm power supply capacity
- Check vehicle charging settings
- Avoid using extension cords not rated for EV charging
Error indicators
- Restart the charger
- Disconnect and reconnect the plug
- Contact support if error persists
5. Product Compatibility
Our EV charging products are compatible with most vehicles that meet international charging standards.
However, compatibility may vary depending on:
- Vehicle model
- Charging protocol
- Voltage and power requirements
If you are unsure, contact us before purchasing.
6. Safety Guidelines
To ensure safe operation:
- Do not use damaged cables or connectors
- Avoid exposure to water unless product is rated waterproof
- Do not modify the device
- Always follow local electrical safety regulations
7. Firmware / Product Updates
If your product supports firmware updates, instructions will be provided in the product manual or by our support team.
We recommend keeping your device updated for optimal performance.